Shipping policy
1. SHIPPING OVERVIEW
All orders placed through www.canalytics.co.za are processed and fulfilled by International Parts Supply (Pty) Ltd, trading as CANALYTICS.
We work with third-party logistics providers and supplier-based fulfilment networks to deliver products efficiently across South Africa.
Delivery times are estimates and may vary depending on stock availability, supplier location, and courier capacity.
2. SHIPPING OPTIONS
We offer the following delivery methods:
STANDARD DELIVERY
- Delivery Time: Approximately 2–4 business days
- Cost: R250
- Free Shipping Threshold: Orders over R1,500 qualify for free standard delivery
Standard delivery is the default option for most orders and is suitable for non-urgent shipments.
EXPRESS DELIVERY
- Delivery Time: 1–2 business days
- Cost: R350
- Free Shipping Threshold: Orders over R1,500 qualify for free express delivery
Express delivery prioritises order handling and courier dispatch for faster transit.
3. FREE SHIPPING CONDITIONS
Free shipping applies automatically to orders exceeding R1,500.
Free shipping is applied based on the selected shipping method:
- Standard delivery (free over R1,500)
- Express delivery (free over R1,500)
4. PROCESSING TIMES
- Orders are typically processed within 24–48 hours after payment confirmation.
- Orders placed after business hours, weekends, or public holidays will be processed on the next working day.
Processing time is separate from delivery time.
5. STOCK & FULFILMENT
All orders are subject to product availability.
Depending on the item, fulfilment may occur via:
- Direct supplier dispatch
- Centralised distribution handling
- Third-party courier fulfilment partners
If an item is temporarily out of stock, customers will be notified and offered:
- Replacement product
- Backorder option (if applicable)
- Full refund
6. DELIVERY COVERAGE
We deliver nationwide within South Africa, including:
- Major metropolitan areas
- Regional towns
- Selected remote areas (may incur extended delivery times)
7. DELIVERY RESPONSIBILITY
Once an order has been handed over to the courier:
- Risk transfers to the customer
- Delivery timelines are managed by the courier service
CANALYTICS is not responsible for delays caused by:
- Courier backlogs
- Weather conditions
- Regional service disruptions
- Incorrect delivery information provided by the customer
8. ADDRESS ACCURACY
Customers are responsible for providing correct delivery details.
Incorrect or incomplete addresses may result in:
- Delays
- Additional shipping fees
- Returned parcels
9. TRACKING
Where applicable, customers will receive tracking information once the order has been dispatched.
10. CONTACT FOR SHIPPING QUERIES
For any delivery-related questions:
- Email: [your support email]
- WhatsApp support available via website chat
11. POLICY UPDATES
CANALYTICS reserves the right to update this Shipping Policy at any time without prior notice. Updates will apply to all future orders.